Not Every Conversation is Worth Having | Guy LeCharles Gonzalez
“For a list of all the ways technology has failed to improve the quality of life, please press three.”
Alice KahnI follow a lot of experienced marketers on Twitter, along with several whose real-world experience is questionable, and one of the most annoying memes I’ve seen is the belief that everyone should be on Twitter, particularly major brands and small businesses. When a colleague tweeted a link to a study that claimed “97% of users believe that brands should engage with their customers on Twitter”, I literally laughed out loud, noting that 97% of the people who’d take a poll like that are probably marketers.
I should have said “social media gurus” instead of marketers, because the “study” — a statistically irrelevant, 6-question survey of 208 people — is the kind of vacuous “data” that gets referenced by the former all the time.
NEWSFLASH: You’re not a guru, you just tweet a lot!
Een must-read voor iedereen die denkt dat Social Media dé goedkope oplossing voor alle marketingproblemen is.

